FAQs

How much does a subscription cost?

We currently offer the monthly Kekao Box for $49.50 per month. Each box contains 4 gourmet chocolate bars carefully selected by our curators. You can also purchase 3-month, 6-month and 12-month boxes. We also offer gift subscriptions. 

When do I need to cancel my renewal?

You can cancel your subscription at any time, we do require a 24 hr notice prior to the renewal date to process the cancelation. If you choose to cancel your pre-paid subscription prior to receiving all prepaid boxes, you will be charged the full subscription price of $49.50 for each box shipped. Gift subscriptions do not renew and do not require cancelations.

Do you ship to Canada?

Yes!

What is a curator?

Our curators are chocoholics, who eat live and breathe chocolate; they taste all craft chocolate bars they come across to select only the best to be delivered to your doorstep each month.

How does subscription billing work?

The chocolate subscription is automatically delivered monthly. Monthly subscriptions will be billed at the beginning of each month. Prepaid subscriptions are billed at the time of the purchase. There is no obligation - modify or cancel any of your chocolate subscriptions anytime.

When will I receive my subscription?

You can view our monthly shipping schedule on our Delivery and Returns page.

If you join our subscription after the first of a month, your subscription will take up to 48 hours to fulfill. Our subscription boxes include free two-day shipping. 

The cut-off to join the current month is the 23rd of each month. If you join between the 23rd and 31st of any month. Your order will ship on the next monthly shipping date. Each months shipping date can be found on our Delivery and Returns page.

It typically takes 2 business days for your subscription to arrive.

We are not responsible for delays resulting from the shipping carrier. 

How do you ship in the summer?

During warm weather months, we ship your chocolates in insulated shipping kits with cold packs to prevent melting of chocolates.  

It is best to be available on delivery days to bring your Kekao Box indoors as soon as possible, you can keep track of your box with the tracking information we provide via email after your initial purchase or recurring order. If you live in an area that experiences high temperatures, we recommend pausing your subscription until temperatures cool down, as shipping any chocolate with high temperatures becomes tricky.

If you live in an area with 95°F or higher we reserve the right to pause your subscription until temperatures cool down. 

If you are not satisfied with your chocolate experience, please email us at contact@kekao.co and we will do our best to accommodate you.

How do I manage my subscription?

You can manage your subscription by logging into your account with the credentials made at checkout. Once you are logged in, you will be able to manage you subscription such as canceling it, skipping a month, changing the delivery address and more.

If you need help managing your account, please email us at contact@kekao.co and we will assist you.

Is the Kekao Box vegan or keto?

Our box has a mixed variation of chocolates which may contain milk/dairy products. If you want to choose vegan or keto products, we recommend browsing our selection of individual chocolate bars.