Delivery and Returns

All subscription boxes are shipped on the first of each month. If the first is a holiday or weekend, your box will be shipped on the next business day. During warm weather months, subscriptions are sent on the first Monday of the month to ensure ice durability.

If you join our subscription after the first of a month, your subscription will be shipped on the next Monday. 

The cut off to join is the 23rd of each month. If you join after the 23rd, your box will be shipped on the first of the following month.

During warm weather months, we ship your chocolates in insulated shipping kits with cold packs to prevent melting of chocolates. If you live in an area that experiences high temperatures, we recommend pausing your subscription until temperatures cool down, as shipping any chocolate with high temperatures becomes tricky.

If you live in an area with 95°F or higher we reserve the right to pause your subscription until temperatures cool down. 

Individual chocolate bar orders take 1-5 business days to process and 2-5 business days for delivery. During warm weather months, orders are shipped out on Mondays. 

We are not responsible for delays resulting from the shipping carrier. 

Not satisfied with the chocolate in your box? Contact our team at contact@kekao.co and we will do our best to help you!

2021 Shipping Schedule